Killua Maintenance

Privacy Policy

Effective date: July 29, 2026

Killua Maintenance is a division of Killua Energy Inc. ("Killua Energy", "we", "us" or "our"). This Privacy Policy explains what information we collect, how we use it, how we share it, and what choices you have. It applies to this website and to the phone calls, emails and text messages we exchange with you in connection with maintenance work.

We do not sell your personal information. We do not share mobile phone numbers or text messaging consent with anyone for marketing purposes. This website does not use advertising cookies, tracking pixels or third party analytics.

1. Information We Collect

We collect only what we need in order to respond to you and do the work.

Contact information. Your name, mobile phone number, email address, and the service address covered by your agreement or work order.
Service details. Information about the equipment at your property, its installation and service history, monitoring and production data where you have asked us to review it, and notes and photographs from service visits.
Communication records. Records of the calls, text messages and emails between you and us, including the date and time, the content of the message, the number or address used, and your consent choices and any later opt out.
Technical data. Basic web server information such as the pages requested, the date and time of the request, and the general region the request came from. We do not build advertising profiles and we do not load third party trackers on this site.

We do not ask for and do not want your Social Security number, your bank login credentials or your payment card number through this website.

2. How We Use Your Information

To answer your question and respond to your request
To schedule service visits and to open, dispatch and close work orders
To schedule, confirm and remind you about appointments
To perform maintenance and repairs and to honor your service agreement or warranty
To send the text messages you have consented to receive, as described in Section 4
To keep the records that licensing, permitting, warranty, insurance, tax and employment rules require us to keep
To train our team and improve how we do our work

We do not use your information to make automated decisions that have a legal or similarly significant effect on you.

3. How We Share Your Information

We do not sell your personal information. We do not rent, trade or otherwise disclose your personal information in exchange for money or other valuable consideration, and we do not share it for cross context behavioral advertising.

We share information only in these limited situations.

Service providers. Vendors who work on our behalf, such as the companies that host our systems, deliver our text messages and email, process payments, or perform part of the work at your property. They may use the information only to provide those services to us, they are bound by contract, and they may not use it for their own marketing.
Legal disclosure. When we are required to disclose information by law, subpoena, warrant or court order, or when disclosure is necessary to investigate fraud or to protect the rights, property or safety of Killua Energy, our customers, our employees or the public.
At your direction. When you ask us to share information with a lender, utility, insurer, landlord, property manager, general contractor or other party involved in your project or application.
Business transfer. If Killua Energy Inc. is involved in a merger, acquisition or sale of assets, information may transfer as part of that transaction, subject to this Privacy Policy.

Mobile information sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. SMS / Text Messaging Program

Killua Maintenance operates one text messaging program. Its full details are below.

Killua Maintenance Notifications program disclosures
Program name	Killua Maintenance Notifications
Who it is for	Existing customers and property owners under a service agreement.
Message types	Service visit scheduling, maintenance reminders, technician arrival notices, work order updates, and customer care.
Message frequency	Message frequency varies. You will typically receive no more than 4 to 6 messages per month.
Cost	Message and data rates may apply.
Opt out	Reply STOP to any message to stop receiving text messages. We send one confirmation message and then no further messages, unless you sign up again.
Help	Reply HELP to any message, email info@killuaenergy.com, or call (559) 691-4028.
Carriers	Carriers are not liable for delayed or undelivered messages.

We send text messages only to people who have given express written consent. Consent is collected when you submit the text message sign up form on this website and give consent on that form. You can review the exact consent language and sign up on the Killua Maintenance text message sign up page.

Consent is not a condition of purchase. You are never required to agree to receive text messages in order to buy any product or service from us, to get a quote, to be considered for a role, or to receive service. Declining text messages, or opting out later, does not affect your ability to work with us by phone or email, and it does not change the price, the availability, the schedule or the quality of anything we provide.

Text messaging consent is specific to the mobile number you gave us and to the program described above. We do not transfer that consent to any other company, any other Killua Energy division, or any other messaging program. If you want messages from more than one division, each one collects its own consent separately.

5. Data Retention

We keep information only as long as we have a reason to keep it. Service records, including work orders, technician notes, photographs and warranty paperwork, are kept for as long as the agreement or warranty runs and for as long as state licensing, tax and contractor record keeping rules require.

Text messaging records, including the consent you gave, the date and time you gave it, the wording you agreed to, and any later opt out, are kept for as long as we message you and for at least four years after that. Carriers and regulators can ask us to prove that consent existed, and this is the record that proves it.

When a record is no longer needed for any of these purposes we delete it or remove the information that identifies you.

6. Security

We use administrative, technical and physical safeguards designed to protect your information, including encrypted connections to this website, access controls that limit staff access to what each role needs, and vendor agreements that require our providers to protect the information we give them.

No method of transmission or storage is completely secure, so we cannot promise absolute security. If we discover a breach that affects your personal information we will notify you as required by California law.

7. Your Rights

You may contact us at any time to:

Ask what personal information we hold about you and get a copy of it
Correct information that is wrong or out of date
Ask us to delete information, subject to records we are legally required to keep
Stop receiving text messages, by replying STOP to any message or by asking us directly
Stop receiving marketing email, by using the unsubscribe link

California residents

Under the California Consumer Privacy Act as amended by the California Privacy Rights Act, California residents have the right to know what personal information we collect, use, disclose and sell or share, the right to request a copy of that information, the right to correct inaccurate information, the right to request deletion, the right to limit the use of sensitive personal information, and the right to opt out of the sale or sharing of personal information. Killua Energy Inc. does not sell personal information and does not share it for cross context behavioral advertising, so there is nothing to opt out of, but you may still exercise every other right listed here.

No discrimination. We will not deny you goods or services, charge you a different price, give you a lower level of quality, or suggest that we might do any of those things because you exercised a privacy right.

To exercise a right, email info@killuaenergy.com or call (559) 691-4028. We will verify your identity before we act on a request, usually by confirming details we already have on file, and we will respond within the time California law allows. An authorized agent may submit a request on your behalf with proof that you gave them permission.

8. Children

This website and our services are intended for adults. We do not knowingly collect personal information from anyone under 16 years of age, and we do not knowingly send text messages to a number belonging to anyone under 16. If you believe a child under 16 has given us personal information, email info@killuaenergy.com and we will delete it.

9. Changes

We may update this Privacy Policy. When we do, we will change the effective date at the top of this page and post the new version here. If a change materially affects how we handle your information, or how the text messaging program works, we will tell you before it takes effect. Continuing to use this website or the messaging program after a change takes effect means you accept the updated policy.

10. Contact Us

Questions about this Privacy Policy, or about the Killua Maintenance Notifications program, go to:

Entity: Killua Energy Inc., doing business as Killua Maintenance
Address: 2224 N Fine Ave #105
Fresno, CA 93727
Phone: (559) 691-4028
Email: info@killuaenergy.com
Text messaging help: Reply HELP to any message from us. Message and data rates may apply.